Participant, client company, funder or trainer: you can send us a complaint about a course at any time.
How to reach us
- By email: victoire@getflowdesign.com or marie-violaine@getflowdesign.com.
- By post: Flow Design, 1 rue Victor Bart, 78000 Versailles, France.
- During the course: to the trainer, who passes it on in writing.
How we handle it
- Every complaint is logged in our complaints register.
- We acknowledge it, then reply in writing within fifteen days with a proposed solution.
- We analyse the cause and, if needed, take an improvement action recorded in our continuous improvement plan.
- We let you know when the complaint is closed.